Terms of use

1. Applicability

These Terms of Use apply to the use of the Carer Gateway website at https://carergateway.gov.au/ (the Carer Gateway website), the content of the Carer Gateway website, and any material accessed through the Carer Gateway website. In these Terms of Use, the terms “you” and “your” refer to the user or viewer of the Carer Gateway website or the user of information contained in, or accessed through, the Carer Gateway website (Information).

These Terms of Use do not apply to:

You should be aware that when navigating to via the Carer Gateway website to a subdomain of carergateway.gov.au you are accessing different services, and therefore different Terms of Use will apply for these services.

2. Disclaimers

While DSS has exercised due care in ensuring the accuracy of the material contained on the Carer Gateway website, the Information is made available on the basis that DSS is not providing professional advice on a particular matter but is only providing general guidance. The Carer Gateway website is not a substitute for independent professional advice.

Information on the Carer Gateway website related to any eligibility or assessment of eligibility for carer support, services or carer related assistance and related financial or legal support is provided for your guidance only and should not be relied upon as a final determination or assessment of any eligibility for such services or support.

Assessment for eligibility for carer services, support or carer related assistance, remain subject to the provisions of the applicable legislation, as amended from time to time.

3. Quality of Information

DSS makes every effort to ensure the quality of the Information and updates the Information regularly. Users should exercise their own judgment and carefully evaluate its accuracy, currency, completeness, relevance and suitability for their purposes, and should obtain any appropriate professional advice relevant to their particular circumstances.

DSS cannot guarantee and assume no legal liability or responsibility for the accuracy, currency, completeness, availability, suitability and/or interpretation of the Information.

The materials on the Carer Gateway website may include the views or recommendations of third parties and does not necessarily reflect the views of the Australian Government or indicate a commitment to a particular course of action.

4. No liability

You acknowledge that your use of any Information or materials on the Carer Gateway website is entirely at your own risk and that the Information may contain inaccuracies or errors. DSS does not accept any liability for any injury, loss or damage incurred by use of or reliance on the Information or the Carer Gateway website, including, but not limited to:

  • use of the Carer Gateway website or the Information for a purpose for which it was not intended any errors or omissions in the Carer Gateway website or the Information any inaccuracy in the Carer Gateway website or the Information any interpretations or opinions stated in, or which may be inferred from, the Carer Gateway website or the Information.

While the content of the Carer Gateway website is subject to Carer Gateway quality assurance processes, DSS  does not specifically endorse any service provider, organisation, association, entity, service or program referred to in, or linked to, the Carer Gateway website. It is your responsibility to make your own decisions about your selection of a carer related or health care service provider, and you should do so in consultation with a healthcare professional.

5. Copyright Information

The Commonwealth owns the copyright to all material provided by DSS.

All material presented on the Carer Gateway website is provided under a Creative Commons Attribution - 4.0 International licence, with the exception of:

  • the Commonwealth Coat of Arms;
  • this Department’s logo;
  • content supplied by  third parties;
  • any material protected by a trademark; and
  • any images and/or photographs.

The details of the relevant licence conditions are available on the Creative Commons site as is the full legal code for the CC BY 4.0 licence:

CC by 4.0 logo

Material obtained from this website is to be attributed to this Department as:

© Commonwealth of Australia

a. Using the Commonwealth Coat of Arms

The terms under which the Coat of Arms can be used are detailed on the It's an Honour website.

b. Third Party Copyright

Wherever third party hold copyright in material presented on this website, the copyright remains with that party. Their permission may be required to use the material.

This Department has made all reasonable effort to:

Clearly label material where the copyright is owned by a third party, and
Ensure that the copyright owner has consented to this material being presented on this website.

You could infringe our copyright if you use anything on this website in a way that is not permitted or otherwise allowed under the Copyright Act 1968 (Cth).

6. Trademarks

The Carer Gateway website contains trademarks owned by the Commonwealth and third parties. You may not display or use in any manner any trademarks featured on the Carer Gateway website without the prior written permission of the trademark owner.

7. Contact Us

Enquiries about copyright arrangements and any use of this information can be sent to us:

By email:

By post:
Business Data and Analytics Branch
Department of Social Services
GPO Box 9820
Canberra ACT 2601